Awful customer service! I called for a cab and was told it'd be about 10 to 15 mins. A half hour later there was no cab so I called to inquire and the dispatcher said he would call the driver and have him call me with an ETA. Another half hour passed and I had not received a call, nor had I been picked up. I called again and this guy started getting angry with me, talking over me and yelling. He then said he was going to cancel my cab and hung up on me. I called back and asked to speak with a supervisor, which happened to be the same guy, who just continued to give me attitude. I too work in customer service and I believe you should do what you say you are going to do and if you cannot, then you should have the courtesy of letting your client know. I understand they may have been busy, but regardless, it does not sit right with me that he got angry with me when I was given false promises.



Ideally, I would like to see better training for the employees at Harrisburg City Cab and/or a better taxi service for York, PA. My intentions on reporting are, more realistically, to make others (customers and management) aware of the poor service being provided. I have heard others complain about the drivers, but seeing as they never picked me up, I cannot really speak on that.

I would recommend another cab company, and will look for another one when I travel back. On my trip from the airport, the driver missed the street, and he probably would have kept going if I didn't tell him how to get where I needed to go. On the way back to the airport, I called and told the dispatcher my location. I saw the driver go right past me. Another cab company came by about 30 seconds later and offered me a ride, and I came back with him.

This was my first time ever calling a cab. And though on the phone I was a little nerves from what I heard. My driver was quick to get to my workplace and she was very nice, even considering my bad directional skills. My driver even told me that you can request a male or female driver. I would recommend these guys to anyone.