I went to Natural Nails for a mani/ pedi this past Monday night. Tuesday afternoon I noticed a large chip on the corner of one of my fingernails. By Wednesday there were many more. I was not going to go back but then a friend talked me into calling because, well, I paid for it and also left a generous tip. I called Thursday and told the woman who answered what had happened. She said I may have oily nails. I have had many manicures and this has never happened. I am usually lucky and they look good for at least 5-7 days. She told me to come to the salon and she would look at them. I told her I was a 20 minute drive away and would be on my way shortly. When I got there she looked at my nails and said that they don't guarantee "regular" nail polish and that if I got Gel polish then she would help me. I have had the gel in the past and although I love the way it looks, it damaged my nails. I was not asking for a whole new manicure with filing, trimming cuticles etc. but rather just to fix the polish as it should not chip after 1 day and look horrible by day 3. After some discussion,( in front of two other customers) she reluctantly told one of the nail technicians to "only fix the parts where it was chipped" She was not going to fix all of them. Every nail but two were chipped. I felt humiliated and embarrassed.

i.e., A local favorite, or highly recommended becauseI went to Natural Nails for a mani/ pedi this past Monday night. Tuesday afternoon I noticed a large chip on the corner of one of my fingernails. By Wednesday there were many more. I was not going to go back but then a friend talked me into calling because, well, I paid for it and also left a generous tip. I called Thursday and told the woman who answered what had happened. She said I may have oily nails. I have had many manicures and this has never happened. I am usually lucky and they look good for at least 5-7 days. She told me to come to the salon and she would look at them. I told her I was a 20 minute drive away and would be on my way shortly. When I got there she looked at my nails and said that they don't guarantee "regular" nail polish and that if I got Gel polish then she would help me. I have had the gel in the past and although I love the way it looks, it damaged my nails. I was not asking for a whole new manicure with filing, trimming cuticles etc. but rather just to fix the polish as it should not chip after 1 day and look horrible by day 3. After some discussion,( in front of two other customers) she reluctantly told one of the nail technicians to "only fix the parts where it was chipped" She was not going to fix all of them. Every nail but two were chipped. I felt humiliated and embarrassed.