Horrible experience! Appointment time was 3:00pm and they did not call us back until 4:08pm and after taking us back there was never an apology for being so incredibly behind. I will never go back to Tucson ears, nose and throat. To make things worse, I called Tucson ears, nose & throat earlier that morning to tell them that I had just received a call from my child's primary care doctor informing me that my child's strep culture came back positive for having strep throat and since she had not been on antibiotics yet i ask if they would like me to reschedule. They said no they would still see her. We arrived 10 minutes early and I had to wait with a sick child who just wanted to be at home. They need to learn how to schedule there time appropriately just because they have time to waist does not mean that others do!

Would love to write a positive review, I called with an emergency on January 2nd (severe vertigo, headache and nausea), they were kind enough to "fit me in" on February 18th. Still looking for an organization takes emergency needs seriously. Urgent Care and ER will not deal with these issues - had already tried that and was sent to ENT.

I was kept waiting for over an hour and a half with a severe sinus infection. I paid my $60 co-pay and was blessed with Dr. Dean's presence for an entire 15 minutes (cumulatively). Even though Tucson ENT was a part of my insurance network, I received a bill for $120 a month later because the doctor had stuck a scope up my nose. I paid it. It is now 2 YEARS LATER and I just got another bill for $90 because Humana (my insurance company) had audited their charges. This should be their problem, not mine. I did everything that was asked of me, paid my copay and then some. When will this end?? A simple office visit has cost me over $270, plus an immeasurable amount of time and frustration dealing with Tucson ENT's terrible customer service. Save yourself the trouble and stay away from this place.