Always gentle with positive encouragement. Empathy toward the patient and gentle touch.

I was referred to them for a screening, and they put through a procedure without checking that my insurance would pay for it. My primary care doctor says that what they did is wrong and contrary to his procedures, It is unethical, When I called and expressed my concern that this had been done, was going to be a hardship to my family and that I was going to tell others what had happened to me, the person on the other end of the line laughed at me.