I just had a very unpleasant experience there. I sent my Son to buy a Box for the cards for my Daughter's wedding today. We totally forget this item and were rushed. He brought it home and I immediately called the store to ask if I could return it for a much smaller one. The Manager who was totally customer unfriendly, refused, saying they don't accept exchanges on wedding items. I stressed that I can understand if there was a long time lapse, but it was 20 minutes ago. She was very cold and uncaring and refused. She kept reciting the rules in a cold monotone manner.

Having worked for American Express for 25 years, I am astounded that anyone would treat a customer this way. I will never shop there and hope no one else is exposed to this type of treatment. I will go somewhere that values and respects customers.