i.e., A local favorite, or highly recommended becauseI used their services for a last minute speaker rental for my rental. Although my initial service call was efficient, the way in which I was spoken to after an additional $20 charged was incurred revealed that Jim the owner needs more experience with the old adage that the "customer is always right". We tried to speak to him about the miscommunication that my ceremony began at 11:30 am rather than 10:30am. Despite the attempt to explain to him that the contract should list two different times for future reference ( a time for set-up as well as a time for the actual ceremony), he cut me off left and right. Instead of offering to clarify the miscommunication and offering to eat the cost of a mere $20 he was unbelievably rude for someone who has apparently been in business since 1976. I am appalled by his disrespect.