I purchased a 2010 Jetta in September. It is the end of February and the brakes are completely shot. My father was going to fix the brakes for me & when he went to take the wheels off, he noticed the lug nuts required a special tool to take them off. He looked in the truck where the tool was supposed to be & it wasn't there. He also checked the glove compartment and the center console. I called Cooley Motors & was told I needed to speak with the person that sold me the car.His name is Huffy. I spoke to him and the general manager on speakerphone about 7pm on a Wednesday night. The "GM" told me they could cut the special lug nuts off & put on regular ones that didn't require a tool. I advised him I wasn't comfortable driving the car w/ brakes as bad as mine were. They then suggested I have the car towed - I told them I refused to pay for a tow truck plus it would only get my car there, I would still need to drive the car back from the dealership with bad brakes.They said they would speak with someone in the parts department and get back to me.I heard from Huffy the next day. He again told me I could drive my car there or have it towed -I told him again my car was unsafe and I was not driving it. He said he'd talk to the parts department, again, and call me back. He called about 10 mins later & told me since my car is a Certified Pre-Owned, I have roadside assistance. I would just need to lie & say my car broke down & won't start so they would cover a tow to the dealership. But again, that means I would still need to drive an unsafe car 30 miles to bring it back to my parents house. I told him I could have my father take a picture of the lug nut so they could see exactly which tool I would need so they could see if they had an extra for me to borrow. Hours later I text Huffy 2 pictures. I had to text him an hour later & tell him I would like an answer back today so my dad could fix the car tomorrow.He finally called me and said they couldn't use the picture to find the exact tool I would need. He also told me again to have it towed.After hearing that for the 4th time & having to explain to him I was not comfortable driving an unsafe car for the 4th time, I got a little frustrated.I told Huffy this wasn't my fault that they sold me this car without this special tool & he needed to figure this out. I was at work, I've already taken 4 calls with still no result & the same suggestions. I said he needed to figure it out by the end of the day so my Dad can work on the car the next day.Huffy then said to me "you can figure this out on your own then. You're being pretty disrespectful. You can go f*ck your self"I will be the first one to admit, I can sometimes act irrational but I assure you, I was not this time. I obviously had a certain tone since I was so frustrated at this point but I did not curse or call him any names. I simply stated that it was not my problem & they needed to figure out how we can get the wheels off my car.I could not believe he actually said this to me. A customer, a woman!!I asked to speak to his manager & he told me I could call back & ask for .... (I don't remember the GM's name but I remember him from when I purchased the car & he was cocky & rude too)I am completely appalled that this man spoke to me like this. I will tell everyone I know to tell everyone they know NOT purchase a car from Huffy. This situation is now in the hands of Eric Cooley - we have to wait & see what the outcome is.

Good doing business with them. They are very accommodating and knowledgeable. No pressure to buy either but I did! Great experience.

Love Cooley Motors I have been a loyal customer for years now and I will continue to come back for more!.

Informative, helpful and professional. I would go there again!

The folks in the sales department were helpful answering questions. They even followed up to see what else they might help with. They had several cars I wanted to test drive but their batteries were dead.

Leo was great to work with while considering what car and dealer to purchase from in the area. He was courteous and personable, and followed up promptly with the info I was looking for. Based on the rep experience and Cooleys coming close to our bottom line price, were here today picking up our car first mazda after many years with honda. CX-9 reviews on consumer reports were also a help.

The experience was wonderful thanks to m salesman, Huffy! He was kind and patient while showing me how to use all the features of the car. He was very courteous and knowledgeable.

This was a great experience. The person we dealt with was more than helpful and informative. He was kind and never made us feel pressured.

The staff at Cooley Motors were very accommodating. I wanted some custom options that other places wouldn't do for me, and these guys were happy to comply. Great car, great dealership.

I am very happy with my complete experience at Cooley Motors. Every person that I dealt with (Irene, Jason, and Seamus) was kind and helpful. I had a trade-in, and they made the whole process very easy.

Our salesman listened to us and was honest about everything. When we got back from our test drive he had the Carfax ready for us! It was really fun buying a car from him. We really liked this dealership. Friendly people and it was a low pressure deal. We plan to recommend Cooley to friends and family because we had such a good experience!

Cooley Motors treated me like a real customer, as many dealerships I've been to don't seem to think I look like the kind of guy to purchase a new car. Through these guys, I got the car I wanted and I'm very happy with what I paid for it.

The person I dealt with was great and in all, it was a great experience.

Second to none! It's worth it for me to make the long drive. Really, a sweet deal. They're real gentlemen and have always been great to do business with. So far I've bought three cars from them and will be back for my next one!

I just bought my second car from Cooley. The management and sales staff are excellent. The whole process was simple and informative. I will be back again.

Jarad was my sales consultant and he did a great job. He wasn't pushy at all and very professional so I felt very comfortable with him as my dealer. Mike also did a great job and was very professional as well. Great job to both of them!

I had a very good experience at Cooley's. Joe was respectful per my requirements for the vehicle I wanted, and he answered all of my questions. Other staff at the dealership were great as well. I have already recommended Joe and Cooley to some friends at work. Thank you!

The experience I had at Cooley motors was a good one. They are all very positive people at Cooley.

I was able to test drive a few cars and was very happy with hall of Jareds patience. he stayed an hour or so late to close the deal.

Painless experience! The staff was very helpful in getting me the best financing offer possible. Also very friendly and personable. I highly recommend Cooley Motors!