Dr. Scott saved my cats life on more than one occasion. from a horrible attack to tooth extraction. we've taken samantha (the cat) so many times, they know her meow over the phone. great prices, caring people. after all was said and done, we owed several thousand dollars. they always worked with us on payments. we're a one income family with a new baby and at times could only afford 25 bucks a month. and other times we couldn't afford any payments. as long as we stayed in touch, they never threatened collections. whatever experience the other poster had sounds like their own fault. saving a family pet should have no price, and expecting someone to continue to pay for an unforeseen illness is unreasonable, and unacceptable. bottom line, i just got a new kitten. he'll have his first check up as soon as i can schedule one.