I came into SmartStyle against my better judgement. I brought a picture of the hairstyle I wanted. It was an easy to maintain, since I have a new baby. I wanted my hair to be medium length,like the picture. I left with a short haircut that is choppy and shorter on one side and flat on the other. I went to another salon for a fix but they said "only way to fix it is a pixie cut." So, I canceled my family pictures due to a hair cut.