The change from Bank of New York to JP Morgan Chase bank might have been traumatic for us customers at the Brown Street Branch, except for the excellent attentiveness and diligence of Branch Manager Rosemary Bartolotta. If Mrs. Bartolotta were the person whom Chase required employees to emulate, then Chase would be the most well known, trusted and beloved financial institution in the world today. She sets atone of professionalism with humanity, efficiency with wit, and good sound business practices with integrity unmatched in any large bank retail outlet of my personal experience. Thank you Rosemary Bartolotta - you've made Chase bank palatable.