This was a horrible experience. The stylist Summer was 15 minutes late for the appointment. The lady there are the time was saying she was "late all of the time". My daughter had a game at 1:30. She assured me it would be done no later than 1:15. When I came back to pick up my daughter 3 hours later she had just started the color. Needless to say may daughter missed her game. In tears in the chair I just felt horrible for her. When I complained the lady was horrible and snotty to me. The true measure of any business is how they treat their customers. Believe me when I say... complain of the service there and you will not be treated well. Horrible business!