A good old school hardware store. I showed up with a broken piece I didn't even know the name of and the owner identified it and had me on my way in 5 minutes for under $10. Very knowledgeable,

Love this store! The minute you walk in they ask you if they can help. You don't have to spend 20 minutes roaming around trying to find an item. My go to store for screening repair, odds and ends, what ever, Wonderful staff.

A quality store with great customer service .... they have those hard to find bolts, nuts and screws that the big stores don;t have - plus the owner and his son give reliable advise with respect to repair problems.

Great service. The owner is always behind the counter ready to help and answer whatever questions you might have.

Great local store. Been going here for probably 25 years, and they always help me find exactly what I need in minutes. They've helped me solve problems, made great suggestions, and they're always friendly.

Chuck is the man.

Carlyn is an old-school mom & pop hardware store. The proprietor can be a little taciturn but he really knows his stuff. Some of the prices are a little higher than a big box store like Home Depot, but when I compare the amount of time I spend looking for stuff there - and the frustration of talking to Home Depot employees who know next to nothing about hardware - it's well worth paying a little extra. Out of dozens of trips for a huge variety of things, Carlyn's has never not had exactly what I needed, and never failed to understand exactly what I was talking about (even though I often didn't know the name for the part or tool myself). So what's it gonna be, 30 minutes at Home Depot with smiling, fawning or simply clueless employees who are well trained in customer service but don't know a bolt from a volt? Or 5 minutes with the guy who is a real professional and won't waste your time?

Great store - probably the best in Norwalk. I've made dozens of trips here and the proprietor has never not known exactly what I needed or where to find it in his store. He's not like the smiling robots at other stores; he is not much for small talk, and I like that, because he doesn't waste time getting what you need.

Whomever he is that answers the phone SUCKS big time. He sounded lazy, and had no customer service skills. With the way the economy is these people should be as civil or nice as possible because there are so many other hardware stores in the area. This guy was a pure idiot. He was acting like I was interupting him doing his customer service job by actually asking him for a product. I needed more than $200 in product but I will drive a little further for what I need rather than give that idiot my money. Carlyn needs to get a real customer service team as opposed to a crabby cashier that hates customers.