PetSmart
660 Ed Noble Pkwy, Norman, OK 73072
405-329-9747
PHOTOS AND VIDEOS
REVIEWS Write a Review
06/14/15
Provided by YP.comStore #214 Norman, OK June 4th, 2015 , Grooming issues
My 11 year old labra doodle was trained as a service dog and has helped me for several years. The last 5 years, I have been unable to bath him, so I have been taking him to PetSmart's grooming with no problems.
I dropped him off at 10:30 a.m. and was told that he would be finished at 1:30 p.m.
At 1:30, I was told it would be another 40 minu...tes. I waited.
At 2:30, I was told it would be another 15 minutes. I waited.
At 3:15, I left the store with my dog not finished. One ear was cleaned but not the other one. Two feet were grind but not the other two. His hair was shaved but his glands were not excreted.
I am aware of you "guarantee" but the manager of the store told me that he was proud of her (Chris), the groomer, who never mentioned any problems with the dog.
I was very exhausted from all of this and worried that I would not get my dog returned to me.
Now, I am taking my dog to the vet for an ear infection in the one ear that she cleaned. Here is my question:
Can I expect this kind of treatment toward me and my pet every time I need a groomer? It seems that the new manager approves of this treatment.
June 13th (over a week later) I received a call from Mike (store manager) who apologized for the way that I feel. Have you ever had anyone apologize for your feelings?
10/26/09
Aquarists, take note: I'm a fish person, and I was quite satisfied with this store's treatment of their stock. I saw no dead or sick fish, and the staffperson I spoke to seemed fairly knowledgable about the stock.
- General Info
- PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
- Hours
- Regular Hours
Mon - Sat: Sun: - Categories
- Pet Stores, Aquariums & Aquarium Supplies, Birds & Bird Supplies, Pet Food, Pet Grooming, Pet Services, Pet Training, Tropical Fish
- Payment Options
- Brands
- Nutro
- Location
- Parkway Plz
- Other Link