My wife & I purchased a brand new Arbor home a year ago. We decided that we wanted to get the carpets professionally cleaned to keep them looking good. We never expected that our carpet would look & feel better than new though! Seriously, we were astounded that the carpet feels 100% softer than when we moved in! Plus, because the home had been previewed by several people before the bought it, our carpet is now cleaner than ever.As first-time customers, we didn't know what to expect. But, we were pleasantly surprised! The cleaning technician was right on time and the estimate for the work was right on. We definitely got a good value and will hire Carpet Surgeon for our next cleaning.Plus, you've gotta respect the fact that there's no up-selling, no sales pitches, no-nonsense, and waiting around!Bottom Line: Top notch, family owned company that will treat you right! Highly recommend them!