First Impressions are the Most Lasting

I entered Nashua Paint and Wallpaper and stood in line behind one other customer at the cash register.

After 10 minutes of not being acknowledged by anyone, I asked the customer in front of me if there was only one employee on that day. The one who was assisting another customer and failed to say, "Someone will be right with you."

The customer said there were two employees and pointed to the man who had been standing at the entrance, for the past now 12 minutes, talking to some folks about his family owning the building, owning other specific buildings in a nearby city, how long they had owned all of the buildings, who some of the people were they had in common, about an acquaintance who was in jail for a significant amount of time, and about his (the employee's) love of ski-doing, and about his children ski-doing, and then he pulled out his phone to show pictures of his children.

After his self-promotion had finished he nonchalantly started to approach us.

I asked him if he were an employee and he answered yes. I then said, "And you left us standing here all this time?" He said he was sorry with a smirk, and I then asked, "To talk about your family?" He then looked at me with the same smirk, but no words. I asked, "Really?!"

At that point I left and I am going to inform the professional painter I hired to paint the entire interior of my house before marketing it, that his strong recommendation of Nashua Paint and Wallpaper for their knowledgeable and professional services was very incorrect and should be reconsidered.

Maybe that egotistical young man is thinking too much about what the generations before him built in monetary value without considering the very important basics of quality and respectful service to a customer base that ensures the future of his children.