I took my dog there for 2 years and he always got a great shampoo.This last time when i picked my dog up he wasn't shiny or did not smell like he had a bath at all. He also had bad dandruff on him.He usually is there like a hour and a half,but this time he was in and out in like 40 minutes.So i called the owner, who does all grooming of the dogs herself,and i thought she would be nice and understanding But it was the opposite, she was very rude, she insulted me and accused me of neglecting my dog. She was saying that he was malnutrition and that dogs that aren't nuddered always have a bad smell to them that wont go away until they have surgery I tried to telling her that all the other times she bathed him he came home smelling good likes shampoo.My dog doesn't have any bad smell and never did.I wasn't calling to say he smelled bad,i was telling her that he just didn't smell like he had a bath.All she did was talk smack to me like she was a veterinarian.Do not take your dog there ever!