I recently bought a Bissell Carpet Cleaner in December. I called Bissell and they said Allen's was an authorized warranty repair center. I took it in March to get looked at. I waited a week and didn't hear anything back. I called them up and they said a piece was broken that they needed to order from Bissell and it would take 3-5 business days to get in.



I waited 14 business days and gave them a call and the person answering said they were not sure of the status of my carpet cleaner and someone would need to call me the next day. I waited 2 more business days and still nothing.



I went back in person and talked to someone who again did not know the status and couldn't look it up.



Someone called me last Monday and said the piece would be in on last Tuesday and should take 1-2 business to be fixed. I waited till a week later and still didn't hear anything.



I went in today and the first gentleman I spoke with didn't even know what make my carpet cleaner was and said he didn't know the status and someone would need to call me tomorrow (since I have heard this multiple multiple times I said that was not acceptable) he told another man in the store to go get my carpet cleaner from the basement.



They brought the carpet cleaner up and I asked if it was fixed and they said they didn't know. How in the year 2012 do you not have any type of tracking system? Write it down on paper if you are not going to use a computer. So after having my carpet cleaner for a month they don't know if they fixed it and someone is going to call me 'tomorrow'.



It is worth driving 100+miles to have your vacuum or anything serviced just so you don't have to take it there.