CUSTOMERS BE WARNED -- Today I went to Rite aid located at 159 route 6 to buy some balloons and a birthday card for my mother. A very nice man helped me get the balloons and filled them up for me. After leaving the store I put the balloons into my car no problem. Not wanting my mother to see what I got her until the whole family was there, I left them in the car. When I went out to get her card, the balloons, and other presents, one of the balloons came off of the string the worker tied it too. I thought, not a big deal, Ill just go back and tell them what happened. Little be known, I had a women named Debbie berate me and yell at me telling me that I was upsetting her. Not once did I use vulgar langauge or threaten her, not once did I raise my voice or yell. All I did was ask for another balloon because of their mistake. 1) The customer is always right. You do not have any right to YELL at the customer because they are asking questions. 2) If it's a rule, then explain it better. Send me a managers number to talk to. Don't refuse the customer information they have every right to have. --- Why would they hire someone who is rude to customers just for asking questions like why? and who may I contact then? I have already contacted rite aid management about this and will be speaking with the district manager within the next day or two, and explain to him or her that this is unacceptable behavior from an employee. You do not berate your customer. You do not yell at your customer.Hopefully, you have a better experience than me.Rich