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      B
      brunker

      01/25/11

      Provided by YP.com
      review count1photo count0
      Very bad customer service and management experience.

      I had a bad experience with the Firestone East Towne in Madison, WI less than a week after I bought 4 tires from them. One of the tires was losing a lot of air, so the vehicle was brought back in. They apparently found a very tiny piece of porcelain that went through the tread of the tire. The manager said they could do nothing for me, because Firestone is a National Company. Yes, I kid you not "National Company". I have a son that works for a very popular National Comapny and they make sure their customers are happy. I was told I had to buy a new tire at full price. Yes, full price, again because they are a National Company and they have no control. I was told I should have bought road hazard, which was never offered to me at the time of sale. When the manager was told that, he said they get pretty busy and I should have made an appointment. Apparently that meant I would get better customer service? If in fact the Tire Manager has no control on what they can do to satisfy a customer problem, thats very poor business management. It has nothing to do about being a National Company. I should have been offered a new tire at cost or discounted price. That's what good customer service is. Also the tire manager needs to take management/customer services classes for his rudeness.

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      DETAILS

      Whatever You Drive, Drive A Firestone

      General Info
      Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.
      Extra Phones

      Fax: 608-249-5749

      TollFree: 800-997-9115

      Call Us: 800-997-9115

      Hours
      Regular Hours
      Mon - Fri:
      Sat:
      Sun:
      Social Links
      Categories
      Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers
      Services/Products
      Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
      Payment Options
      Brands
      Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
      Location
      Easttowne Mall
      Other Link

      https://local.firestonecompleteautocare.com/wisconsin/madison/4601-e-towne-blvd/

      Other Information

      Emergency Service: No

      Express Maintenance: Yes

      Fleet Services: No

      Free Estimates: Yes

      Parts Available: No

      Rental Cars Available: No

      Road Side Assistance: No

      Shuttle Service: No

      Towing: No

      Wi-Fi: No

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      Data provided by one or more of the following: Thryv, Data Axle, Yext.