Excellent sales staff. They made my sister a very satisfied customer and treated her with kindness and respect. I will be buying gifts for my sister from this shop from now on. I’ve always struggled with gifts buying but now I know that she likes the jewelry from this store. Bob

I have read several reviews on this store and all have the same reaction so I am not surprise that my Granddaughter just had a similar experience. I sent her a Birthstone ring for her Birthday.. it was too big so she took it to the store to exchange for size.. and was treated rudely by the immature staff. It was not thousands of dollars worth of merchandise and only wanted a ring that fit... I will be contacting the store owner and Pandora to let them know how these employee's are treating there customers

The review above is a poor/bitter review. This customer had bought and exchanged over thousands of dollars of merchandise. Every store in the area selling pandora was having the same problem and she was put on high alert by multiple stores (not just Louisville and Lexington). Almost every store, even walmart, has an exchange limit and she simply exceeded hers.

Rude to black people terrible customer service poorly trained adolescents have no respect for themselves or the customers the owner is just as rude and acts like a child how ignorant can u be to allow children to run your stores both locations the one in Louisville st Matthews mall also in the Lexington mall ignorant beings!!!!