I was informed by Sephora that no place can charge you for a makeup lesson if the person isn't certified, I told this to the owner, Irene, who has a degree in business, not beauty, and we argued. Most recently, I went there after doing tons of research to get a keratin treatment. My hair looked beautiful when I left. The week before I got the treatment done, they recommended that I buy my hair shampoo and conditioner from them, so I did. I spent $90 on shampoo and conditioner by Loreal Paris sold by bliss. When you get a keratin treatment one needs to use a sulfate free and sodium chloride free shampoo and conditioner. Bliss sold me products that were only sulfate free. So when four days had passed after my treatment and it was time to wash my hair, I washed the treatment out not knowing that the products were not sodium chloride free. This is salt, which washes keratin out, making your hair rough, look it up if you don't believe me. So i went in and showed my hair. The manager, Jennifer said she had no idea what to tell me as she was only the manager and knew nothing about hair. I informed the 2 girls at front desk and Jennifer that KER which is a brand made specifically for the keratin treatment is what they should be selling. Non of them heard of it and starting to look it up on computer. Irene said I wasn't welcome there anymore and I can not come back to receive services. I told her that I wanted to explain what happened, she said , I know your upset, and I don't want to know, it doesn't matter. I don't think anyone should ever spend that amount and wash it out in seconds from products recommended by "professionals". Please research before you do anything major to your face, nails, hair, and body in general.

My boyfriend made me aware of the extensive advertisment that "Bliss"has done in Los Altos.So I decided to try the place,and it was a disaster in every form and shape.Their identical products are way overpriced compared to other salons. The hairstyle I received must be the most outdated and uninspired work I have ever paid for!



Lina Sun