I have been using this Merchant's for probably about two years now. I have never had a single issue. Shaun, the manager, is an absolute blast to work with, as is Justin and Ron. The guys in the shop don't treat me differently just because I'm a woman, nor do they try to get me to buy parts or fix things that don't need fixed (and if I do need it fixed, they gladly give me quotes and I'm free to go about my day but know they're there for me if I decide to get it fixed). They've done numerous oil changes for us, tires, rotations, etc etc. I could rave on about this place. I'm glad they're not like the other Merchant's, or other horrible auto shops in this town for that matter. They make you feel like family and they won't harass you for needless things on your vehicle or screw you over.Thanks for all the great work, guys! (Kayla)