Very professional great staff!

WOULDN'T RECOMMEND THEM TO ANYONE, NASTY DISRESPECTFUL AND DONT CARE ABOUT ANYTHING BUT TAKING PEOPLES MONEY. HONESTLY I DON'T EVEN SEE HOW THEY ARE STILL IN BUSINESS!!



My children have a pet rat named Oreo, he developed a lump on his back leg so we took his to Kestone Pet Hospital. When entering the smell was enough to make you puke, the woman at the front desk was very nasty puckering her face up when she seen that it was a rat that was in the cage we were holding. She said she had been there for a long time and didnt know that the doctor seen pet rats and to make sure we kept him in the case so he wouldn't get loose. We filled out paper work and was called back in about 10 mins. They sit us in a the room and said the doctor would be in shortly. The doors were still open and we heard the workers and the doctors laughing and they said its a rat, one said ewwww nasty then I heard the doctor say I'll fix it put the nasty thing to sleep, then they all started laughing. Note that my daughter was here with me luckily she was to busy focusing on Oreo to pay attention to them. The doctor came in and I just wanted to stand up and punch him in the face, but didnt. Instead I asked my daughter to step out of the room with Oreo, and asked the doctor how much experience he had with rats, he said he had seen at least 20 rats and did surgery on 6. I then asked him how many animals has he put to sleep because he thought they were nasty, he pause with a surprised look. I then said you know if you are going to take crap about someone and their animals then you might want to make sure the doors are closed and you aren't screaming it. I turned around and we left. I then called back today and asked for a copy of the bill that they charged me $40 for nothing. The woman working at the desk was different then the one that was there before she asked my name and the animals name, she was very nice unlike the one that was there before. I told her his name was Oreo and he was a pet rat, she said oh really we dont see pet rats here. She said ive been here for 9yrs and Ive never seen the doctor look at a pet rat. I said what? He told me he had tons of experience with rats and did 6 surgery's. She said well it must have all been on days i wasnt working. Cause ive never even seen anyone bring a pet rat in.