Strong Points: Excellent pizza, reasonable prices, located in the HeightsWeak Points: Below average service, website loses orders, 1.5+ hour deliveriesI used to love going to Collina's in the Heights or ordering delivery. I have brought family and friends there because the pizza is outstanding, the Italian food is decent, and their prices are reasonable.However, they have lost a customer forever due to their ineptitude. I had given up on calling to place orders because the highschoolers they hire to answer the phone were impolite and messed up orders. They have a website ordering option that avoided the highschooler so I used that happily for over a year. Tonight, for the third time, their website has displayed an order confirmation, but the restaurant claims to never have received the order. There are other pizza places in the Heights with delivery times two or three times quicker.