DO NOT I repeat DO NOT rent from Avis/Budget especially from the New Hope RD location!!! Cory the manager there on New Hope RD Gastonia NC will damage your vehicle on purpose, He cut the strap for the tow hitch to make it work then assured us that we would not be charged for it but once we brought it back to the drop off location they debited us $400 for the damages he caused and REFUSES to refund our money for it! HIGHWAY ROBBERY and a perfect THIFE!!! I have proof and they WILL be shut down!!! This is SERIOUS people!!! Their motto is "We don't have to budget because we make sure to TAKE MORE FROM YOU than you budgeted" Pass this message along if you value your hard earned dollar!!