Not even worth 1 star!!My family and I just traveled to Sao Miguel and the mainland and while there we adopted a puppy. On our way back to Boston from Sao Miguel, the check-in receptionist refused to check-in our dog! She stated that the dog did not have her rabies shot! I tried to explain that in the US, the CDC considers Portugal to be a rabies free country and plus the dog was only 2 & 1/2 months, she is to young for the shot! After making a scene, we asked to speak to the manager, AND SHE REFUSED TO SPEAK TO US! Our dog was basically left behind! Luckily, we had a family member there able to take the dog to his house and care for her until she comes home. It's now been 2 weeks and I still don't have my dog! I've been calling, emailing and even going to the offices in New Bedford and Fall River to resolve this problem. NOONE has gotten back to me! I am contemplating using legal actions to get my dog home. I WILL NEVER FLY SATA AGAIN.AND I WILL MAKE SURE EVERYONE KNOWS WHY!!!

Excellent service by true professionals, who try their best to help folks when things go awry and understand that consumers have options.