The owners daughter, Kia, does sales and scheduling. She is very friendly on the phone. If she finds out you are getting quotes from other vendors she will tell you she does not want you as a client even if you tell her you chose Fairfield Glass to do the installation. To sum it up, she turns away business. I have never heard of that and so far, neither has any other company I've spoken with about this uncomfortable event. Boy, her family must have enough money to make this business simply a hobby.