The owner of this salon is the most RUDE and UNPROFESSIONAL person. I scheduled a massage, and specifically told the personnel that I was on my lunch hour, they had me undress and wait for TWENTY FIVE MINUTES. I asked someone to check on my massage therapist precisely 15 minutes into waiting. No response. I finally got dressed, and as I'm leaving, a woman, who claimed to be the owner, says "Oh I hear you are upset about your massage, well our therapist just learned about a death, so sorry." I told her I didn't believe her, and that if that were truly the case, I should have been told when I checked in, or someone should have come and told me. I should not have been left to sit there waiting in a robe for 25 minutes. The owner replied, "We're human." and as I walked off upset, she says unprovoked, "Karma's a bitch." Yes folks the owner of the business spoke to me like this because I was upset about being left to wait. My time is just as important as yours. In the event of an emergency, you should go TELL your clients there is a need to reschedule, not leave them sitting there, waiting.... waiting....waiting....and waiting.... to only offer an explanation when they are fully dressed and headed out the door. Of course when you offer it at the last second it appears as an excuse. Furthermore, what kind of professional uses PROFANITY AGAINST THEIR CUSTOMERS?
Not the first time it has happened either. usually they hand you a card offering 20% off a gel peel for making you wait. Not this time, she was RUDE and wholly unprofessional. DO NOT GO TO COTTONWOOD unless you have at least a half hour to an hour more than the time you allotted to sit there and wait on them to provide a service, and condone this lady's unprofessional attitude. WHAT A HORRIBLE EXPERIENCE

Everyone there is nice and you can shop while you wait but after that point your visit will go south. Terrible service. My hair looked awful when I left. Had to get it fixed somewhere else after letting them try to fix it (they failed obviously).

This place is a joke. If I could give it zero I would!! Everytime I come back it's always a new stylist. I mean it says something when you have a huge turnaround.

This place is a rushed around salon. It reminds me of a Supercuts, and I probably would have gotten a better service from Supercuts. I went there 1 time and that's all I would ever do. First of all, I walked around the retail area and kept bumping into other people. There too much stuff there and not enough walking room. And they were selling scarfs and clothing and Indian decorations! Is this supposed to be a salon or a clothing store or what? I was in a rush and every person there was told that their stylist was running behind. My haircut took forever and it is a simple cut, but I didn't say anything. Plus the attitude between coworkers, if not the owner (the one was quite older than the rest of the staff) was bad. Bad, uncomfortable feeling there and I just wanted to leave.