Great local service for homeowners, fair prices, pickup & delivery for riding mower, good parts department.

Brought a 2 year old snowblower for repair and service for a leaking oil and gas Nov 2014, it took at least a month for them to bring it back. it was ok, i didn't mind because its not winter yet. first snow storm of January 2015 which is the 24th noticed that it was leaking oil and gas and called them back to fix the problem. it was prompt because they took it within an hour of my call. I called 26th of January at 9 am just to get an update, they said they will call me in the afternoon, i didn't get any courtesy call as i was getting worried that it won't come to me on time as a big blizzard are coming our way and me and my wife are both Registered Nurses and are required to go to work the following morning. i called maybe 2 to 3 times just to get an update but the last time, this guy (must be the manager) became obnoxiously rude and stating that i was annoying. it was very unprofessional and lacked empathy. i didn't even get a single apology, after paying almost $200 in repair, service and delivery that they failed to fix the problem.

I always believe in local businesses , i took my snowblower at Northport Power and Equipment just because of that. i would like to let the owners know that their staff needs to treat their costumers right, answer the phone correctly and politely, and do their job. Then maybe you'll get a 5 star from me.