Went in for a simple oil change and tire rotation. On the way to NTB I heard a little bit of front end creaking. I had had my steering looked at earlier that day by a reputable mechanic, he replaced a couple of parts that had been causing a lot of noise. I could finally hear quiet creak that seemed to be coming from the front end, so I asked NTB to have a look. Two hours later they got to my car. I had been the only customer for part of that time, but they were too busy looking busy to work on my car. They came to get me to discuss what I needed for my car. Basically, they listed every part that has anything to do with the front end alignment, including my new struts and plates. Their description to me of what was happening to my front end was comical... My rack and pinion was scratched and needed to be replaced, my struts were old and worn, and the plates were in awful shape. We needed shims (no). And the list went on. I am a girl, but I am not an idiot. I helped install those struts, they were new, and installed correctly. I was quoted $2200 for repairs I DID not need. Oh, and when I asked for a printout of the quote so I could show my mechanic and husband, the computer suddenly stopped working and they couldn't print it. But they had no problem printing my oil change receipt seconds later (convenient...). Just to be sure, I called my mechanic back, he said that those parts were part of what he had checked this morning, everything looked fine but now that the louder steering noise was fixed he would go back and have another look to find out what the creaking noise is. After reading the complaints on the NTB consumer complaint sites, I am going to go check out my lugnuts, oil filter, and so on to make sure everything actually made it back onto my car properly. This company is scary...unapologetically scamming people and incompetently repairing cars. They are slow...be prepared to wait at least an hour and a half for an oil change, regardless of whether there are other customers. They are dishonest, taking advantage of women...I can honestly say that this is the first time I have ever been treated like the stereotypical female at a stereotypical mechanic. Apalling. Before you take your car in, research the complaint boards.

i got great service late at night . open till 9 pm and stayed till 10 pm to fix my car so i could go home .