First and foremost, they are expensive. You can find less expensive options with companies that have comparable results (Mi Jalisco, Virginia Green, Scotts Lawn Service, etc.). More importantly, they are infuriating to deal with (and I am a very patient teacher).



The people (Jeff & employees) are arrogant, they have an attitude of 'trust us, do what we say, don't ask too many questions', but fail to communicate the TOTAL cost of work. He led us to believe that his services would completely turn over our lawn for a particular price (not cheap), but failed to disclose a major service and said "I just don't have the time to do it; you can do it yourself or call my friend who will charge you [hundreds of dollars]". When asked why he did not disclose this at the beginning, he said "this is obvious, everyone knows that you have to do this" ... perhaps, but an estimate for a job should be without costly surprises.



They get frustrated when you question what they are doing -- for example, we did not want a particular treatment in our backyard but they insisted on doing it (the friends who also use them later disclosed that they have the same issues with Always Green Lawn not listening or respecting their wishes). In fact, when we asked why their treatment wasn't working and why people on the internet suggest different treatments, his response was "I have been doing this for 30 years, this is why you don't go on the computer to do this" and told us he would no longer work with us -- we regret using them for as long as we did in hindsight. I'm glad they are so arrogant as to not want to continue over charging us just because they cannot stand having to explain their work to the people who pay them.



The original estimator incorrectly stated what kind of grass we had in the backyard, and when we insisted to him that it was not that type of grass (effecting the treatment), he was defiant and relying on his incorrect notes. This is telling of the type of people who work there, not willing to even acknowledge basic facts.