I was referred from this company from yellow pages and everyone was so great to work with. The office staff was very polite and dealt with our situation in a timely manner for it was 95 deg and we were completely with out ac. They were backed up for 2-3 days and we had our elderly grandmother staying with us making it a critical situation. They sent a service technician out that day; he was on time, very informative and had a great presence about him self. NOW WE ARE COOLING! I am so thrilled to have worked with such a great and dependable company.