Worst patient-care ever... I would give a zero if possible. My family of 5 have been going there for over 10 years...until Dr Hsiu left and Stephanie Hamamoto took over. We paid in full for ortho services for 2 children, which Dr Hamamoto promised to take over when Dr. H. left. We were asked to get full head xrays for my 2 girls again, which i pulled them out of school for. At our 11:15am appt. on Saturday, we waited 1 hour and 30 minutes for Dr. Hamamoto to tell us she isn't capable of continuing ortho treatment on the 2 girls and that "you paid Dr Hsiu, you didn't PAY me!" Not only was it unprofessional for her to say that, but she was so disrespectful in the fact that a simple phone call could have alleviated the 1&1/2 hour wait for no service! Instead, we waited and waited, while other patients that came after us went first, and it finally took my inquiry to finally be addressed!!prepaid in full ortho services not honored by Dr Hamamoto taking over another Dr's office.... no courtesy of a phone call to tell us she wasn't capable of performing ortho, sent us to get another set of xrays even though she couldn't do anything, didn't even call us to consult w/ us of her lack of ability to perform services, snide remark about how I paid PRIOR Dr, not her (even though she was supposed to continue his care).end result= removal of all 5 family members from this poor customer service and disrespectul "provider." Can't wait to transfer my care to a more competent provider.10 years of coming here proved to be "all about the provider." Once Dr Hamamoto took over, it all went to hell.....I recommed any other office but this one and agree with prior person writing review.... ZERO if possible. You guys couldn't live up to prior providers standards... you should be embarassed and ashamed of your so called "clinic.' Not even an apology from Dr Hamamoto... no surprise.

Worst patient-care ever... I would give a zero if possible. My family of 5 have been going there for over 10 years...until Dr Hsiu left and Stephanie Hamamoto took over. We paid in full for ortho services for 2 children, which Dr Hamamoto promised to take over when Dr. H. left. We were asked to get full head xrays for my 2 girls again, which i pulled them out of school for. At our 11:15am appt. on Saturday, we waited 1 hour and 30 minutes for Dr. Hamamoto to tell us she isn't capable of continuing ortho treatment on the 2 girls and that "you paid Dr Hsiu, you didn't PAY me!" Not only was it unprofessional for her to say that, but she was so disrespectful in the fact that a simple phone call could have alleviated the 1&1/2 hour wait for no service! Instead, we waited and waited, while other patients that came after us went first, and it finally took my inquiry to finally be addressed!!prepaid in full ortho services not honored by Dr Hamamoto taking over another Dr's office.... no courtesy of a phone call to tell us she wasn't capable of performing ortho, sent us to get another set of xrays even though she couldn't do anything, didn't even call us to consult w/ us of her lack of ability to perform services, snide remark about how I paid PRIOR Dr, not her (even though she was supposed to continue his care).end result= removal of all 5 family members from this poor customer service and disrespectul "provider." Can't wait to transfer my care to a more competent provider.10 years of coming here proved to be "all about the provider." Once Dr Hamamoto took over, it all went to hell.....I recommed any other office but this one and agree with prior person writing review.... ZERO if possible. You guys couldn't live up to prior providers standards... you should be embarassed and ashamed of your so called "clinic.' Not even an apology from Dr Hamamoto... no surprise.

Wish I could give them ZERO stars!! My experience with this dentist was absolutely Horrible! He was mean and rude, barely took any time with my exam and then told me I needed $25,000 worth of work done, but just said "too bad" when I told him there was no way to pay that. His website says that he treats patients like family - well, I feel sorry for his family then! The only positive is the finance girl Jenny - she at least was kind and sympathetic and took time with me. AVOID THIS PLACE AT ALL COSTS!!!!!

Wish I could give them ZERO stars!! My experience with this dentist was absolutely Horrible! He was mean and rude, barely took any time with my exam and then told me I needed $25,000 worth of work done, but just said "too bad" when I told him there was no way to pay that. His website says that he treats patients like family - well, I feel sorry for his family then! The only positive is the finance girl Jenny - she at least was kind and sympathetic and took time with me. AVOID THIS PLACE AT ALL COSTS!!!!!