Awesome drivers

This is a Great All American Company!. All English speaking, 24/7 dispatched friendly honest drivers, this is what small business is all about. The lames leaving negative comments below are wanna be competition independent cabbies that are just sore cause we fired them for professional reasons.

My experience with Idaho Cab Co started off great. The cab driver Shaun was nice and a safe driver. My experience with the Idaho Cab Co ended up with the manager Don Triolo yelling at me on the phone. I lost my license between a cab ride and my destination. I immediately called the Idaho Cab Co driver, Shaun, 5 minutes after I realized I did not have my license. He did not answer the phone so I called the Idaho Cab Co. and I was told the cab driver would look for it and call me back.



I never received a phone call back informing me if my license was found. Yes, I called the Idaho Cab Co. at least 3-4 times within 12 hours. I was told the following day the cab Shaun was driving had not been checked yet. So I called 7 hours later and the manager Don Triolo stated: " You have called us 3 times and I told you last night we don't have your license and the cab driver looked for it and he didn't find it." I would have been satisfied with the response but Don was extremely rude and demeaning. I was a paying customer supporting the Idaho Cab Co. and he lacked the basic ingredient of customer service; customer service!



A customer refers their friends to a business. The way I was treated by Don was appalling. When I asked to speak to a manager because of the way he was speaking with me he stated: I am the manager escalating his voice. I asked for his first name and he told me but when I asked for his last name he hung up the call. THEN he called me back and accused me of calling Idaho Cab Co. and hanging up then proceeded to tell me a number of people lose their items and I lost my license somewhere else so I needed to look elsewhere for it and stop calling the Idaho Cab Co.



Obviously I lost it and I thank him for delivering the most awful customer service I have ever received. I hope they do not treat anyone the way I was treated because his behavior was disgusting.

I felt safe and comfortable the entire ride. The car smelled like a car not an ashtray

I have been in Boise me whole life and remember just having taxi available was great. Taxis in Boise have been a necessary evil for the past 10 years but recently called Idaho cab in the phone book and couldn't believe that this small company is doing what once abc and boiseciti taxi were doing three decades ago. To make it quick I will use Idaho every month I leave town. There customer service is great and the cars are clean and I hope they keep doing what they are doing

These guys are always fast and they all speak English! I also like that I get a punch card that discounts my rides it saves me a lot of money.