I have purchased a gift for my mother at this store. The piece of clothing that I have bought didn't work for her and so I gave her an original receipt so that she could get the money back. When she came back to the store the manager of the store, Esteban, told her that he could not process the return because the person who bought it originally has to be there to receive the cash back. Keep in mind that the product was bought with cash and my mom had an original receipt with her. When I called back to talk to Esteban, he has told me that this was a mis communication. The only reason he has used this excuse is because my mom has an accent and English is her second language. However, her English is great! He has told me over the phone that the reason for no return was because he had not enough cash in his drawer. The merchandise was under $100 value. Its hard for me to believe that he did not have that much cash in there. Even if this was true, he has not mentioned anything about not having enough cash in his drawer, but told her to come back for an exchange next week because apparently they have a sale going on. Really??? So much for professionalism, customer service, and most important integrity. Very upset with how Esteban, who is a store manager, mind you, has dealt with the whole situation and most importantly how he treated my mother because she is an immigrant. When I have mentioned to Esteban about complaining to the corporate office, he has told me "Well, I will tell my manager that this was a miscommunication and that this will be resolved". That's apparently how Michael Kors covers up for their store manager's lies. They "resolve" things between each other. But this will never be resolved with me. NEVER coming back here again!