I have my hair styled every other Friday, with the most amazing hairdresser. The concierges all know me by name & make a point to speak to me when they see me. I left my bankcard + couldn't pay & the head concierge was very sweet + took perfect care of everything. All the other stylists are very polite & so friendly. Even though the prices can be a little expensive, the experience is worth it. I cannot wait for my next appointment.